VELVET APEX

Shipping & Return Policy

Shipping

We take great care in packing and shipping your artwork to ensure it arrives in perfect condition. All our original handmade paintings are securely packaged and shipped with trusted delivery partners. Shipping timelines may vary slightly depending on your location, but rest assured—we work hard to get your order to you as soon as possible.

Return Policy

We offer a 30-day return policy for your peace of mind. If your painting arrives damaged or different from what you ordered, we’re here to make it right.

To be eligible for a return:

• The artwork must be returned in its original condition.
• The return must be initiated within 30 days of delivery.
• Once we receive the returned item at our designated address, we’ll promptly process your full refund.

Important Note on Handmade Artworks

Each painting is an original, hand-painted piece of art. While we aim to keep them 90% true to the pictures shown, slight variations in details and colors are part of the handmade charm. Additionally, color tones may appear slightly different depending on your screen settings or device.

We guarantee:

• The best quality materials
• Attention to detail in every brushstroke
• A beautiful piece of art that complements your space and style

If you have any questions before or after your purchase, don’t hesitate to reach out. We’re here to help!