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Mon–Fri 9am–6pm NZST
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support@sleekmodernfurnishings.co
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+64 9 555 0192
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Common Questions
Frequently Asked Questions
Standard delivery within New Zealand takes 7–14 business days. Express delivery is available in 3–5 business days for an additional $25. See our full delivery options for white glove and international shipping.
Yes. We offer free returns within 30 days of delivery on all non-custom items in original condition. Simply contact our team to begin the process, and we'll arrange collection at no cost to you.
Yes. Once your order ships, you'll receive a tracking link by email. You can also use our order tracking tool below by entering your order number and email address.
All furniture items carry a 2-year structural warranty. Upholstery and fabric are covered for 12 months against manufacturing defects. Decorative accessories carry a 6-month warranty. Damage from wear, misuse, or improper assembly is not covered.
Yes. We ship to Australia with free standard delivery on orders over $99. Australian delivery typically takes 10–18 business days. For international orders outside of Australia, please contact us for a shipping quote.
Orders can be changed or cancelled within 24 hours of placement. After this window, we may have already begun processing your order. Contact us as soon as possible and we'll do our best to accommodate your request.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. Afterpay is available on orders up to $2,000, letting you spread the cost across 4 interest-free instalments.
Yes. We offer a complimentary 30-minute design consultation for orders over $1,500. Our team can help you select pieces that work together, advise on scale and layout, and ensure your order is exactly right before it ships. Book via email.
Delivery Options
Shipping & Delivery
| Service | Timeframe | Cost | Details |
|---|---|---|---|
| Standard Delivery | 7–14 business days | Free over $99 |
Delivered to your front door. Signature required on delivery. |
| Express Delivery | 3–5 business days | $25.00 |
Priority handling and dispatch. Available on in-stock items only. |
| White Glove Delivery | 10–21 business days | $99.00 |
Room of choice delivery plus full assembly. Packaging removed. Available in main centres. |
| International | Contact us | Quoted per order |
Available to most countries. Duties and taxes may apply at destination. Contact us for a quote. |
Easy Returns
Our Returns Process
1
Initiate Your Return
Emailsupport@sleekmodernfurnishings.cowithin 30 days of delivery with your order number and reason for return. We'll respond within one business day to confirm eligibility.
2
Pack Your Item
Repack the item in its original packaging where possible. If you've discarded the packaging, use equivalent protective materials. Ensure the item is secure before collection.
3
We Arrange Collection
We'll book a courier collection from your address at a time that suits you. There is no cost to you for approved returns within 30 days on orders over $99.
4
Refund Processed
Once we receive and inspect your return, we'll process your refund within 5–7 business days back to your original payment method. You'll receive an email confirmation when it's done.
Order Status
Track Your Order
Enter your order number and email address to check the status of your delivery.
Can't find your order? Contact us
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